Refund policy

We do not provide any refunds.

At TOYIQ, we are committed to providing high-quality products and ensuring customer satisfaction. Please read our refund and return policy carefully before making a purchase.

PAYMENT

We accept the following payment methods:

  • Debit Cards
  • Credit Cards
  • Wallet Payments
  • UPI
  • Net Banking
SHIPPING & DELIVERY
  • Shipping Areas: TOYIQ ships within India only and partners with reputable courier services to ensure safe and timely delivery.
  • Order Tracking: Once your order is dispatched, you will receive an email and/or SMS with tracking details.
  • Delivery Timeline: Most orders are delivered within 3-7 business days. However, delivery timelines may be affected by natural disasters, strikes, public holidays, or unforeseen circumstances.
  • Shipping Charges: All standard shipping is free. Express delivery charges, if applicable, will be communicated at checkout.
CANCELLATIONS

Orders can only be canceled before they are dispatched.

To cancel your order, contact us at +91 7080906105 or email customercare@toyiq.in.

Once an order is dispatched, it cannot be canceled or changed.

RETURNS & EXCHANGE POLICY

Due to hygiene and safety concerns with baby and kids’ products, TOYIQ maintains a strict no-return and no-exchange policy. This ensures that all products you receive are:

Fresh Original Unopened Of high quality

Exchanges:If you believe you have a genuine case for an exchange, please contact us at customercare@toyiq.in within 3 days of receiving your order. Such cases will be handled individually at our discretion.

DAMAGED PRODUCTS

If a product reaches you in a damaged condition, please email us at customercare@toyiq.in within 3 working days of receipt.

Attach clear images of the damaged product and its packaging for evaluation.

Once verified, we will guide you on the next steps to resolve the issue.

We value your trust and are here to address any concerns you may have. For further assistance, reach out to us at customercare@toyiq.in or call us at +91 7080906105 between Monday to Saturday, 11 AM - 7 PM.

Thank you for choosing TOYIQ