FAQs – ToyIQ

About Toy IQ

Toy IQ is a proudly Indian brand focused on creating high-quality, educational toys that inspire creativity, curiosity, and learning in children.

Yes, all our products are designed and manufactured in India to support local craftsmanship and the "Make in India" initiative.

Our toys are thoughtfully designed to combine fun and education, enhancing skills like creativity, problem-solving, and motor development.

Our toys cater to a wide range of ages, from toddlers to pre-teens, with age-appropriate designs.

Yes, we focus on eco-friendly materials and responsible manufacturing practices to minimize environmental impact.

You can visit our website toyiq.in to explore our products and learn more about our story.

Products and Safety

Yes, all our toys are rigorously tested to meet or exceed international safety standards.

We use high-quality, non-toxic, and child-safe materials in all our products.

Most toys can be cleaned with a damp cloth. Follow the cleaning instructions provided on the product packaging.

Yes, many of our toys are made from sustainable and biodegradable materials.

Yes, we design all toys with safety in mind, avoiding small parts for toys meant for younger children.

Our toys are made to last, with high-quality materials ensuring durability even with regular play.

We don’t offer a formal warranty but provide support for replacement parts or manufacturing defects.

Yes, our toys are designed to stimulate learning and skill development in children of all ages.

Currently, we do not offer customization services for individual products.

Purchasing and Orders

Toy IQ products are available on toyiq.in, Amazon, and select retail stores across India.

Yes, bulk orders for schools, events, and daycare centers are available. Contact info@toyiq.in for more details.

Yes, we offer special discounts for bulk orders. Email us at info@toyiq.in for pricing and offers.

Yes, orders can be canceled or modified before shipping. Email customerservice@toyiq.in for assistance.

Currently, we do not offer gift cards, but this feature is being explored.

Shipping and Delivery

Currently, we ship within India. For international shipping inquiries, contact info@toyiq.in.

Standard shipping typically takes 5–7 business days within India.

You’ll receive a tracking number via email after your order ships. Use it to monitor your delivery.

Shipping charges vary based on location and order size. Free shipping may be available for orders above a certain amount.

Yes, express delivery options are available at checkout for an additional fee.

The courier service will make additional delivery attempts or contact you for rescheduling.

Yes, we ship to most locations across India. Delivery times may vary for remote areas.

We use eco-friendly, sturdy packaging to ensure your products arrive safely.

Returns and Replacements

What is your return policy?

Email customerservice@toyiq.in with your order details, and we’ll guide you through the process.

Customers are responsible for return shipping unless the product was damaged or defective.

If you lose or break a part, we’ll help you replace it. Email customerservice@toyiq.in for assistance.

We currently do not offer exchanges. You can return the product and place a new order.

Email customerservice@toyiq.in with a photo of the damaged product, and we’ll resolve the issue promptly.

Offers and Promotions

Check the Offers section on our website for the latest discounts and promotions.

Yes, subscribe to our newsletter on toyiq.in to stay updated on deals and new products.

Yes, we often have sales during festive seasons like Diwali, Christmas, and New Year.

We are planning a loyalty program to reward our regular customers. Stay tuned for updates!

Customer Support

For customer support, email customerservice@toyiq.in. For general inquiries, email info@toyiq.in.

Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.

We welcome feedback! Email us at info@toyiq.in or leave a review on the product page.

Currently, we offer support via email only.

Miscellaneous

Yes, email your suggestions to info@toyiq.in, and our team will review them.

Yes, we provide custom packaging and branding for bulk corporate gifting. Email info@toyiq.in for more information.

Yes, many of our toys are popular in educational and childcare settings.

Yes, follow us on [Facebook], [Instagram], and [Twitter] to stay updated on our latest products and offers.

We actively support child education and sustainability initiatives in India.

Currently, we operate online, but we are exploring options for physical outlets in the future.

Absolutely! Our toys make excellent gifts for birthdays, festivals, and other special occasions.

Yes, we welcome collaborations. Email info@toyiq.in with your details to get started.