Privacy policy

Purpose

TOYIQ respects your rights to privacy and complies with all applicable privacy laws in the collection, use, disclosure, and management of your personal information. This Privacy Policy outlines how TOYIQ manages personal information collected through our websites, social media pages, and other communication channels.

PERSONAL INFORMATION

What is personal information?

"Personal information" refers to any data or opinion about you that identifies you or makes you reasonably identifiable. This includes your name, address, phone number, email, occupation, and other identifiable details.

What kinds of personal information do we collect?

We may collect the following types of personal information:

  • Name
  • Mailing and street addresses
  • Email address
  • Phone numbers
  • Date of birth
  • Gender
  • Profession, occupation, or job title
  • Information about your computer or mobile device, including model and IP address
  • Transaction history, including purchases and participation in promotions or competitions
  • Other personal details you voluntarily provide during interactions with us

How do we collect your personal information?

We collect personal information directly from you in the following ways:

  • When you inquire about our products or services.
  • When you transact with us.
  • Through interactions on our social media pages.
  • By registering or using our websites.
  • When subscribing to newsletters, entering competitions, or completing surveys.
  • We may also collect information through cookies, click tracking, log files, and from third parties such as marketing agencies or event organizers.

What happens if you do not provide your personal information?

If you choose not to provide requested personal information, we may not be able to deliver products or services, track your orders, or provide relevant information about our offerings.

How We Hold Your Personal Information

Your personal information is stored securely using encryption and authentication technologies. Measures we take include:

  • Restricting access to personal information to authorized personal.
  • Using firewalls to prevent unauthorized IT access.
  • Monitoring IT systems for potential misuse.
  • We do not store or access retail customers’ credit card details. These are processed securely by third-party payment processors. However, we may store credit card details for wholesale transactions.
  • Reasonable steps are taken to destroy personal information when no longer required.

Why We Collect, Use, Hold, and Disclose your Personal Information?

We collect, use, hold, and disclose personal information for purposes including:

  • Providing products and services, including delivery and warranties.
  • Personalizing offerings to better meet your needs.
  • Managing access to our websites and assessing their performance.
  • Conducting direct marketing, promotions, and customer surveys.
  • Verifying identity and processing transactions.
  • Complying with legal and regulatory obligations.

Discloser of Personal Information

Your personal information may be disclosed to:

  • Related companies and affiliates.
  • Owners and representatives of brands we distribute.
  • Third-party contractors and service providers (e.g., couriers, marketing agencies).
  • Market research firms conducting surveys on our behalf.
  • Legal and professional service providers.
  • Law enforcement or regulatory agencies, as required.

Cookies and Web Tracking

Our websites use cookies to track visitor behavior and improve functionality. Cookies identify your web browser but not you personally. You can disable cookies in your browser settings, though some features may be unavailable as a result.

We may also use aggregated website data for analytics and may share this information with third parties without including personal identifiers.

Direct Marketing

We may send you marketing communications about our products and services via mail, SMS, or email. You can opt out of receiving these communications at any time using the provided contact details or opt-out options within the communications.

Acess and Correction of Your Personal Information

You have the right to access and update your personal information. If you wish to do so, contact us using the details below. Proof of identity may be required. We aim to respond to access and correction requests promptly.

Complaints

If you have any concerns or complaints about our handling of your personal information, please contact us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with the outcome, please let us know.

Contact Details

For inquiries or complaints regarding your privacy, please contact us:

  • Manager Quality TOYIQ - 141-143 ,kohinoor-2 (K2), saroli, Surat 394520 Gujrat, India
  • Email: info@toyiq.com
  • inPhone: +91 9099855875
  • Amendments

This Privacy Policy may be updated periodically. Updates will be effective when posted on our website. Please review this policy regularly for changes.

LAST UPDATED: January 2025